# Chatbase vs Voiceflow: What You Need to Know (July 2026)

> Train-on-your-data simplicity vs conversation-design control — and two different flavors of credit-metered pricing.

HTML version: https://seldonframe.com/compare/chatbase-vs-voiceflow

## Chatbase

Chatbase is a no-code platform for building AI chatbots trained on your own data and embedding them on a website.

- Best for: Support/FAQ chatbots trained on docs and websites
- Pricing: $40–$400/mo credit-metered + $40/1,000 overage; branding removal $1,188/yr below Enterprise
- AI receptionist: Chat only — no phone answering, no SMS receptionist
- Website/CRM/booking behind the agent: None — no CRM, website builder or booking calendar
- Whitelabel: Enterprise-gated (or paid branding removal)

## Voiceflow

Voiceflow is a visual conversation-design platform technical teams use to build and orchestrate voice and chat AI agents.

- Best for: Technical teams designing complex conversational flows
- Pricing: Free sandbox; ~$60–$150/mo per editor + credits; no mid-cycle top-ups (bots stop at the ceiling); enterprise contracts run far higher
- AI receptionist: Voice + chat agents you design flow-by-flow
- Website/CRM/booking behind the agent: None — no CRM, website or booking calendar
- Whitelabel: No formal agency/whitelabel pricing tier

## Side-by-side

| Feature | Chatbase | Voiceflow | SeldonFrame |
|---|---|---|---|
| Best for | Support/FAQ chatbots trained on docs and websites | Technical teams designing complex conversational flows | Agencies & builders running AI front offices for clients |
| Pricing model | $40–$400/mo credit-metered + $40/1,000 overage; branding removal $1,188/yr below Enterprise | Free sandbox; ~$60–$150/mo per editor + credits; no mid-cycle top-ups (bots stop at the ceiling); enterprise contracts run far higher | $29/mo flat — unlimited workspaces, no per-feature add-ons |
| AI receptionist (calls, SMS, chat) | Chat only — no phone answering, no SMS receptionist | Voice + chat agents you design flow-by-flow | Native — AI receptionist answers, qualifies & books across voice, SMS & web chat |
| Website, CRM & booking behind the agent | None — no CRM, website builder or booking calendar | None — no CRM, website or booking calendar | Included — multi-page website, CRM, booking calendar, intake forms, review requests in every workspace |
| Whitelabel & client workspaces | Enterprise-gated (or paid branding removal) | No formal agency/whitelabel pricing tier | Included — whitelabel client portal, per-client workspaces, custom domains, one-click multi-client deploy |
| AI usage costs | Credit-metered; better models burn more credits | Credit-metered per interaction, on top of seats | BYOK — bring your own AI (and Twilio) keys and pay providers at raw cost, zero markup |
| Sell / resell what you build | No agency resale program | Informal — no productized reseller program | Built in — publish agents to the marketplace or rent them via MCP (5% marketplace fee) |

## If you need what BOTH do

Most people comparing Chatbase and Voiceflow actually need the outcome underneath both: calls and chats answered, leads qualified, jobs booked into a real calendar and CRM, on a site the client owns. SeldonFrame ships that whole front office from one conversation at $29/mo flat (unlimited workspaces, bring-your-own AI keys), with whitelabel included for agencies.

- Honest deep-dives: https://seldonframe.com/alternative-to-chatbase and https://seldonframe.com/alternative-to-voiceflow
- Start free: https://seldonframe.com/signup · Book a demo: https://app.seldonframe.com/book/seldonframes-workspace-7798/default